Up on arriving at JFK airport following a drive from Swansea (Wales) to London Heathrow and an 8 hour flight, there was no representative present so I contacted the number on my voucher and was informed that a rep would arrive within 30minutes. I returned from a trip to New York today and whilst away, had used resorthoppa for return transfers from JFK airport to our hotel. I am not a bit impressed with the service provided by this company and will not be using them again. We went with him and he proceeded to go to two other hotels and collect 5 more people even though I had told him I'd booked a private car. He was quite rude and said if we didn't hurry up we wouldn't get another shuttle for at least 2 to 3 hours. I said we had booked private transport and we were waiting about 20 mins in the area we had been told to wait, also our flight wasn't leaving for 5 hours so what was the problem.
Then on the return trip back to Newark Airport we were waiting in the lobby of the hotel for our transport ( which was also meant to be a private car} when a shuttle driver came up and asked my name and was it 4 passengers for Newark I said yes and he proceeded to berate me for being late and said if we had been two minutes longer he'd have left without us. She said we were meant to be across the road in another area (that had not been made clear to us at all). The directions of where to meet the driver weren't very clear and after waiting for another half hour a driver came along she was very cross and said she'd been looking for us for ages and was about to leave without us. When we arrived there wasn't any customs to go through after we'd collected our bags, we waited for half an hour and eventually I got through to the number on the booking form the person I spoke to said someone would be along in 10 mins. My three friends and I booked a private car from Newark Liberty Airport to our hotel in Times Sq Manhattan we were informed that the driver would be waiting for us outside the customs area. I won't be recommending resorthoppa to anyone I know. Absolute disgrace, false advertisement and there is no way I will use again when a taxi could have job for the same price and with so much less hassle and discomfort. Once we were on board we did lap after lap of the area and the journey back to the airport totaled over 45 minutes.
I asked 3 drivers if they were to pick us up and nobody seemed to have a clue. On the way back we were waiting in the right area but when drivers arrived in similar vehicles to what we arrived on - none of the drivers called names or made any sign of trying to find the right people.
Out hotel was very close to the airport and despite the promise of less than 10 minutes we were on a coach full of other people for over 30 minutes.
There was no shade and incredibly warm yet there was nobody around to provide any information as to how long the vehicle was going to be.
We didn't pay a great deal for our transport to and from the hotel but on the basis of it being advertised as a maximum 10 minute journey what could go wrong? Well, we waited nearly an hour for the transport to turn up after collecting our luggage.
I used resorthoppa based on a family recommendation and the fact there was a discount code being advertised on their website when i went for a look.